Terms of service.Clear arrangements for your car.

01 / TERMS OF SERVICE

Who we are and the limits of our role.

“Jackshen”, “we” and “us” mean Jackshen Auto, business registration AS0272553P / 200503072294, operating in Kelibang, Langkawi, Kedah, Malaysia. Contact Edison Ooi on +60 12 480 4999 to obtain the contracting party’s full particulars and service address before booking. “You” means the customer identified in the service agreement.

Our purchase role is limited to the introductions, communications and practical coordination expressly agreed with you. We do not represent that we hold a dealership, import, transport, financial-services or other regulatory authorisation. We will not undertake an activity requiring an authorisation we do not hold. Where required, an appropriately authorised provider must be identified and engaged before that activity proceeds. Calling a service an arrangement does not remove legal requirements.

We do not provide legal, tax, investment, insurance or credit advice. Obtain vehicle-specific advice from the relevant authority or appropriately qualified professional. No tax saving, finance approval, resale value or investment return is promised.

02 / TERMS OF SERVICE

Your written agreement and instructions.

Before accepting a booking, we and you must agree the contracting parties, vehicle identity, service location, scope, provider, dates, charges, payment schedule, cancellation arrangements and relevant insurance responsibilities. Identify who has custody at each handover and whether a third party contracts with you directly or is engaged by us to perform our service.

We will supply these terms and any applicable third-party conditions before commitment. A signed document or explicit written acceptance of an identified quotation and terms can record agreement. Browsing, preparing an enquiry or silence does not authorise paid work. A quote applies only for its stated validity period and is subject to availability until accepted.

Mandatory law takes priority. A specifically agreed written variation takes priority over these general terms only where lawful. Changes to scope, price or an existing booking require agreement; a later website update does not retrospectively change your contract. Tell us who may issue instructions and nominate an emergency contact.

03 / TERMS OF SERVICE

Purchase arrangements and seller responsibility.

For a used, stored or other vehicle, the seller must be identified in the sale contract. You contract with that seller for the vehicle, ownership transfer, purchase price, delivery and any seller warranty. Our separate fee covers only the arrangement work agreed with you. We cannot bind you or the seller, accept a sale or vary its terms without specific lawful written authority.

Obtain independent checks appropriate to the vehicle: seller identity and authority, title and outstanding finance, theft records where available, chassis and registration details, mileage, accident or flood history, maintenance records, recalls, import and duty status, mechanical condition and transfer eligibility. A stored car may need recommissioning. An introduction, photograph, visual check or movement of the car is not a mechanical inspection or certification of title, roadworthiness or history.

Seller information will be identified as such; we will not knowingly pass on misleading statements and remain responsible for our own representations and agreed verification work. An independent inspector’s scope and report must be separately confirmed. We do not issue a manufacturer or seller warranty merely by arranging a purchase, and this does not remove liability imposed on us by law.

Before commitment, record any arrangement fee, when it is earned and any referral commission or benefit from another party, including conflicts of interest. Obtain your written agreement to that remuneration. Pay vehicle deposits and the purchase price directly to the verified seller named in the sale contract. Do not send vehicle purchase funds to Jackshen under these website terms; they do not establish an escrow, trust or client-money service. Verify payment instructions through a known contact before transferring money.

04 / TERMS OF SERVICE

Authority, condition and vehicle handover.

You must own the vehicle or have the owner’s authority to instruct the services, and disclose relevant finance, leasing, insurer or other restrictions. Supply accurate contact and vehicle details and any necessary consent. Do not leave valuables, cash, prohibited goods or undocumented accessories in the vehicle.

At intake, we and you should record dated photographs, visible damage, odometer, fuel or charge level, warning lights, keys, documents and accessories. Note inaccessible areas and inspection limitations. This record is evidence, not a waiver of concealed damage or later claims. Agree a corresponding record when custody changes or the vehicle is returned.

Disclose known faults, leaks, unsafe batteries, fire risks, modifications, low clearance, delicate finishes, aftermarket films, alarm and immobiliser instructions, special starting procedures and manufacturer requirements. We may decline unsafe vehicles or pause affected work while safe arrangements are agreed.

05 / TERMS OF SERVICE

Storage, care and permitted movement.

The storage agreement must specify the facility, duration, access hours, collection notice, authorised persons and included checks. Temperature or humidity control, remote viewing, security monitoring, battery charging, engine starts, tyre care and maintenance are included only when expressly confirmed, with any operating parameters and check frequency recorded. Conceptual imagery does not show or certify the actual facility.

We will exercise reasonable care appropriate to the vehicle and the agreed service. Storage cannot prevent every latent defect, age-related deterioration, battery failure, flat spot, corrosion or environmental effect. These risks are not an exclusion of responsibility where our breach or failure to take required care causes or contributes to loss. Monitoring and remote viewing are not a guarantee of uninterrupted access or prevention of theft or damage.

Permission for necessary movement within the agreed premises must be recorded. No personal use, demonstration, lending, public-road driving or transfer to another facility is authorised merely by a storage booking. Separate written approval, a suitably licensed driver and applicable insurance and permissions are required for road movements. Record mileage and custody changes. Emergency protective movement is limited as described below.

06 / TERMS OF SERVICE

Detailing, maintenance and specialist work.

Agree the treatment, products or methods where material, areas to be worked on, desired result, price and exclusions before work starts. Disclose resprays, fragile or failing paint, ceramic coatings, wraps, paint-protection film, repairs and sensitive trim. Where appropriate, agree a test area. We will stop and seek instructions if an unexpected material risk becomes apparent.

Stain removal, scratch correction, paint thickness, coating life and a particular cosmetic result cannot be guaranteed unless expressly promised in writing. Pre-existing defects may become visible during cleaning. That fact alone does not establish who caused damage; condition records and the work performed must be considered. We remain responsible for the care and skill legally required of us.

Mechanical repairs, dismantling, paint correction beyond the agreed scope, replacement parts, diagnostic work and additional charges require approval. Identify the specialist, warranty and subcontracting arrangement before authorising specialist work. No blanket permission for modifications or unlimited expenditure is created by these terms.

07 / TERMS OF SERVICE

Transport coordination and third parties.

Before a transport booking, identify the carrier, contracting party, collection and destination addresses, mode of transport, loading method, vehicle dimensions and clearance, operating condition, agreed dates, price, cancellation rules and insurance. Disclose EV or hybrid battery risks, modifications and special loading instructions. Handover records should identify the person accepting custody at each stage, including ferry and carrier transfers.

Where we only introduce a carrier and you contract directly with it, its disclosed terms govern its service. Where we engage a subcontractor to perform a service we have contracted to provide, subcontracting does not automatically remove our contractual or statutory responsibilities. We remain responsible for our own coordination and representations. A third-party disclaimer does not excuse our own negligence or breach.

Travel times may depend on weather, tides, ferry capacity, Customs and road conditions; any guaranteed deadline must be expressly agreed. We will communicate material delays and obtain approval for additional services or avoidable extra costs. No movement will proceed without the required documents, permissions, driver and carrier authorisations and applicable insurance.

08 / TERMS OF SERVICE

Vehicle duties, taxes, registration and mainland use.

Under the rules effective 1 January 2026, covered vehicles imported or brought into Langkawi with a prescribed value exceeding RM300,000 are subject to applicable import duty, excise duty and sales tax according to their route and classification. For relevant imported completely built-up vehicles, the threshold uses cost, insurance and freight (CIF) value. For vehicles manufactured in the principal customs area, the relevant excise/sales-tax test uses the specified sales price excluding excise duty, sales tax, motor-vehicle licence fee and insurance. Retail asking price alone does not decide the assessment.

Obtain the seller’s written breakdown and Customs confirmation of the actual liability before purchase, transfer or movement. An existing, used or stored vehicle requires its own import, duty and registration history to be checked; these terms do not impose a new tax on every existing vehicle simply because it is stored. No tax saving or future policy change is promised. See the vehicle duties and tax guide, updated 28 September 2026.

You must supply accurate documents and obtain the permissions assigned to you in the agreement. Record who is responsible for inspections, registration or transfer, Customs declarations, permits, duties, taxes, bonds, bank guarantees and return deadlines. We may assist only within the lawful scope agreed with you.

Langkawi registration or storage does not itself determine tax treatment, grant mainland driving permission or reduce a future tax bill. Guides on this site provide general information; obtain current vehicle-specific confirmation from Customs, JPJ and qualified advisers before committing. We do not issue bank guarantees or promise regulatory approval. Your assigned responsibilities do not excuse our own errors or statutory obligations.

09 / TERMS OF SERVICE

Insurance and declared vehicle value.

Tell us the vehicle’s value and any exceptional characteristics before booking, and confirm cover appropriate to storage, custody, detailing, loading, unloading, ferry travel, transit and any authorised driving. Ask your insurer about exclusions, excesses, valuation, named drivers, territorial limits and notification requirements. Notify us of relevant restrictions or a lapse in required cover before affected work.

Storage or service fees do not automatically include vehicle insurance. Do not assume a provider’s liability policy insures your vehicle for its full value or every risk. Any cover represented as included must be identified in writing with the insurer or policy evidence, scope, limits, excess and exclusions. We do not act as your insurer or insurance intermediary under these terms.

A declared value is not an agreed insurance payout or compensation cap. Your insurance arrangements do not waive claims against us, and our liability is not limited merely to what an insurer pays. Where an incident occurs, the parties should cooperate with the relevant insurers without prejudicing legal rights.

10 / TERMS OF SERVICE

Fees, deposits, cancellation and refunds.

The quotation must separate our fees, applicable taxes, third-party charges and any refundable service deposit. It must state due dates, billing periods, minimum terms and any agreed late charge. No unpublished tariff, automatic renewal or unilateral price increase is imposed by these website terms. Additional work and extensions need written agreement.

Cancellation terms must be disclosed before booking. Subject to mandatory rights, you may be charged for agreed work actually performed and reasonable, evidenced, unavoidable third-party commitments authorised on your behalf, less costs saved or recovered. A deposit is not automatically non-refundable. We will itemise deductions and refund the balance of unused advance payments within 14 days of cancellation, unless a shorter legal period applies.

If we cannot provide an agreed service, we will notify you, discuss alternatives and return unearned payments for the unprovided service. This does not limit any further remedy available by law. Early collection, delayed collection and extensions are priced under the agreed schedule, not a penalty invented after booking.

11 / TERMS OF SERVICE

Emergencies and events outside reasonable control.

If a vehicle presents an immediate threat to people, property or the vehicle itself, we may take proportionate protective steps, such as isolating an unsafe battery, calling emergency services or moving the vehicle to safety. We will try to contact you first where practicable, keep records and notify you promptly. Recoverable emergency costs must be reasonable, evidenced and lawfully attributable to you; you are not responsible for costs caused by our own breach.

Severe weather, flood, fire, power interruption, port closure or government action may interrupt service. Such an event does not automatically excuse liability: we must take reasonable precautions, mitigate effects, protect vehicles and keep you informed. If performance becomes unsafe or impossible, agree suspension, safe collection or cancellation and account for unused payments. No force-majeure provision excuses negligence or removes mandatory remedies.

12 / TERMS OF SERVICE

Collection, overdue accounts and uncollected vehicles.

Collection requires the agreed notice, verification of the collector’s identity and your authority, and a recorded handover. Tell us promptly about delays or disputes. We may suspend optional future services for unpaid undisputed charges after reasonable notice where lawful, while continuing duties owed to a vehicle in our custody.

Overdue charges do not transfer vehicle ownership to us. These terms create no automatic power to sell, scrap, forfeit, use or dispose of a vehicle, and no general contractual lien over it. Any right to retain a vehicle or recover a debt must have a separate lawful basis. For an uncollected vehicle, we will make reasonable contact attempts and follow applicable legal procedures; any storage charges remain subject to the agreement and law.

13 / TERMS OF SERVICE

Responsibility and limits permitted by law.

We are responsible for losses legally attributable to our breach, negligence or other actionable conduct. Nothing in these terms excludes fraud, deliberate misconduct, liability that cannot lawfully be limited, or applicable consumer guarantees and remedies. A customer’s acknowledgment of ordinary service risks is not consent to careless work.

Subject to those protections, we do not undertake to compensate speculative investment gains, market appreciation or losses too remote to be recoverable under applicable law. Pre-existing faults and loss caused solely by an unrelated event or another party are not automatically our responsibility. Attribution, causation and the legal duties owed must still be assessed.

No blanket “at your own risk” waiver or automatic fee-based cap applies to damage to a vehicle in our custody. Any proposed business-to-business limitation must be separately negotiated, reasonable, lawful and expressly recorded after considering the vehicle value and insurance. It cannot remove non-excludable rights.

You are responsible to the extent the law requires for reasonably foreseeable, evidenced loss caused by your breach, unlawful instructions or failure to disclose a known material hazard. This does not require you to indemnify us for our own negligence, misconduct or breach. Both parties must take reasonable steps to reduce avoidable loss.

14 / TERMS OF SERVICE

Damage reports and complaints.

Inspect the vehicle at handover where practicable and report concerns promptly with photographs, dates and relevant documents. Notify us on +60 12 480 4999 and request a written record of your complaint and the agreed next steps. Preserve evidence and allow a reasonable inspection before non-urgent repairs; take immediate steps where necessary for safety or to prevent further loss.

A handover signature records receipt and observed condition, not a release of undiscovered damage. Failure to report within an arbitrary short period does not automatically extinguish a claim. Statutory time limits and insurer notification requirements may still apply. We will investigate and communicate our response; you retain access to available regulators, courts and consumer remedies.

15 / TERMS OF SERVICE

Website information, images and personal data.

Marques, models, renderings, colours and photographs illustrate enquiry interests. They are not stock offers, certificates of condition, evidence of ownership, manufacturer endorsement or dealer appointment. Facility images marked conceptual do not establish installed equipment or service availability. Obtain the actual vehicle and service particulars in writing. This provision does not excuse misleading claims.

The enquiry tool prepares text locally in your browser; it does not send a booking or payment. It temporarily uses browser session storage to carry your selected marque to the enquiry page. Website hosting may process technical request data. External links are operated by their respective providers. Do not put identity documents, bank details or other unnecessary sensitive information in an initial enquiry.

Information supplied for a booking must be handled for the stated service and lawful recordkeeping purposes, with appropriate security. Read our English privacy notice or Notis Privasi Bahasa Malaysia for data uses, disclosures, retention, choices and how to exercise your rights under the Malaysian PDPA. Any facility using CCTV or remote viewing must also provide the applicable site or booking notice before that collection begins. Service consent is not blanket marketing consent, and vehicle photographs will not be used for publicity without separate permission.

16 / TERMS OF SERVICE

Applicable law and continuing rights.

Malaysian law governs our service agreements, subject to any mandatory protection that applies to you. The parties may first seek to resolve a dispute directly, but this is not a compulsory barrier to a claim or urgent relief. Courts with lawful jurisdiction and any applicable consumer tribunal remain available; these terms impose no compulsory arbitration or exclusive foreign forum.

If a provision is unlawful or unenforceable, it applies only to the extent permitted and the remaining lawful provisions continue. Failure to enforce a term immediately does not waive it. No entire-agreement wording removes responsibility for a legally actionable representation. Keep the accepted quotation, terms version, instructions, receipts and condition records.